FAQ

How do I take care of my Drop Bottle?

Your drop bottle is made of durable, eco-friendly Borosilicate glass, so please remember that just like other glass products, you should always handle it with care.

Your bottle has a convenient carry handle so you can take it wherever your day takes you. We do not, however, recommend putting your bottle in your handbag or backpack as there are often other objects in there that can damage or break it.

We recommend storing your bottle with the lid off. This will help keep your bottle looking and smelling fresh. Allow your bottle to air dry completely with the lid open. This will help to avoid unwanted moisture build up in your bottle and around the seal.

Avoid using fizzy liquids such as mineral water and soft drinks as this can cause excessive pressure build up in your bottle which can lead to breakage.

Make sure you fill your bottle 1/4 of the way with room temp water before adding any boiling water. Allow a few minutes for the steam to escape before putting the lid back on.

Hand wash your bottle with warm soapy water. Do not put your bottle in the dishwasher.

Make sure you add water to your bottle before dropping in ice cubes. Do not put your bottle in the freezer.

For any further questions on how to care for your bottle please contact our support team at hey@dropbottle.com

Shipping 

We ship Worldwide* from Australia 

Please click below to see shipping timeframes & prices:

Australia

Rest of the world

    *We currently are not shipping to Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, North Korea, Mexico, Portugal, South Africa, Syria, Yemen. 

    Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service. 

    All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee. 

    Please email hey@dropbottle.com if you have any further shipping queries. 

    How do I track my order?

    All of our parcels are shipped with Australia Post. For international orders your parcel will be handed over to your local postal company for delivery. 

    Tracking Instructions:

    1. You will receive your tracking number by email 2 days after your order has been dispatched.

    2. Go to click hereand enter your tracking number and press the track button. You will then see the progress of your parcel.

    All international parcels can be tracked through your local postal companies website once they have reached your country.

    If you have any issues tracking your parcel please email hey@dropbottle.com  

    What is DROP Bottles returns and refunds policy?

    Please click here to see our refund policy.  

    Photo evidence will have to be provided when notifying us of unforeseen fault or breakages.

    How do I change or cancel my order?

    If you need to cancel or make any changes to your order please email hey@dropbottle.com within 2 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly. 

    Please make sure you have read our Returns & Refunds Policy before proceeding. 

    I didn't receive a confirmation email?

    Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hey@dropbottle.com to ensure you provided the correct email during checkout. 

    What currency is used on the DROP Bottle website? 

    All orders on Drop Bottle are processed in USD.

    For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However this for an indication only, Drop Bottle process all orders in USD. While the content of your cart will be displayed in your local currency, you will checkout using USD at the most current exchange rate.

    This is the reason your confirmation email amount may differ to the amount on your bank statement. 

    What if I made a mistake in my shipping address?

    If you have made a mistake in your shipping address please email hey@dropbottle.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

    My order status is 'unfulfilled', what does this mean?

    If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

    How much water do Drop Bottle hold?  

    Version 1: 500 mL / 17oz

    Version 2: 650 mL / 22oz

    How can I get in touch with you?

    Our customer service team is available from 9 am to 5 pm AEST. 

    Please click here to get in touch